|  | FAQs
|
Frequently Asked Questions
|
|
Information
and Contact for Our Business
|
| Phone
Number |
1-800-713-9525 |
| Fax
Number |
1-800-713-9525 |
| Email |
sales@silverdreams.net |
| Hours
of Operation |
9:00
a.m. to 4:00 p.m. Monday thru Friday CST |
| About
Us |
Silver
Dreams has been an internet and catalog based company since 1999. 1
in every 4 of our orders is from a repeat customer. Our business
continues to double every year because of our customers and their
loyalty. |
|
|
General
Shopping
|
| Shopping
Tips |
If you are
looking for a specific item you do not see on our site, please
email us. We have access to thousands of styles
not featured on our website and we may can locate the item you are
searching for. |
| Product
Availability |
We do our best
to have all of our items in stock that show available. |
| Sizing |
Rings
will always be in whole sizes 6-9 unless otherwise stated.
We do not size rings due to the volume of orders we
process. If you wish for your ring to be sized
specifically, you may take your ring to a local ring sizer/jeweler
near you, but once they are altered, they cannot be
returned/exchanged. |
| Product
and/or Warranty Information |
All of our
jewelry products are sterling silver and are marked with the
universal fineness mark of .925. This includes posts for earrings.
Non-jewelry items will be marked as "sterling" if they
are sterling otherwise, please assume they are not. |
| Additional
Information |
Join our
mailing list for periodic coupons and specials. |
| Engraving |
We do not
provide in house engraving at this time. |
| Wholesale |
Please email
us with the item number and quantity you wish to order. We do
provide bulk discounts on a per item basis. |
| Gift Wrap |
We
do provide gift wrapping for a nominal fee. A
gift card can be included with your order as well. |
|
|
Order
Information
|
| Placing
Order Options |
For the
fastest, easiest ordering method, please place your order via our
website. You may also use our toll-free number
during business hours or submit your order via fax or mail. |
| Placing
Order Tips |
Please double
check all of your shipping information, including apartment
numbers. If your order does not include all
necessary information, it could delay the processing of your
order. |
| Tax
Information |
We only charge
sales tax for orders from the state of Arkansas. |
| Payment
Methods Available |
We accept
Visa, MasterCard, Discover, American Express, PayPal, Checks and
Money Orders. |
| Problems
with Your Order |
If you have
problems with your order, please contact us via our website or
call 1-800-713-9525. |
| Change or
Cancel an Order |
To change or
cancel your order, you must call/email us no later than 4:00 p.m.
CST the business day the order is placed. Once
the order has shipped, we can no longer make any
changes/cancellations. |
| Mail Orders |
You now have
the ability to choose "Mail Order" on our online order
form. Proceed all the way to through the normal online checkout
and choose "Mail Order". Skip the credit card fields.
Confirm your order and you will receive an Order Number. Please
print the order confirmation page and/or write your order number
on your check/money order and remit to: Silver Dreams, Order
Dept., 3017 South 70th Street Suite A, Fort Smith, AR 72903. Your
order will ship as soon as we receive payment. |
| Fax Orders |
Choose
“Mail Order” from payment option field. Confirm
your order and print a copy. Fax the copy to
1-800-713-9525. Be sure to include either your
credit card information or a number where we can call you to
confirm the order. |
|
|
Shipping
|
| Free
Shipping |
Any order over
$50.00 earns free Standard Shipping. Just choose the
standard shipping option from the order form. |
| Shipping
Methods Available |
Standard
Ground (3-5 business day average), Priority Ground (2-3 business
day average), Express Air (1-2 business day). |
| Shipping
Times |
Orders ship
the same business day if placed by 4:00 p.m. |
| Shipping
Rates |
Standard
Ground $3.95, Priority Ground $5.95, Express Air ($18.99). |
| International
Customers |
All non-US,
non-Canada customers must choose Global Shipping for $3.95.
Delivery times are not guaranteed and can vary from country
to country. |
| Track Your
Order |
Once
your order has shipped, you will receive an email with delivery
information for your package. |
|
|
Returns
|
| Return
Policy |
Please email
us at returns@silverdreams.net,
call our toll free number, or use our easy form on our website and
request a return authorization number. Packages without an RA
number clearly marked on the outside will be refused. You have 30
days from the invoice date to return your item to us. Please
include a copy of the original invoice in with your package and
indicate on the copy the reason for the return/exchange. Please
allow 3 days after the item is received for your refund to be
granted. If an item is defective when you receive it, please
contact us by email immediately. We do not refund shipping charges
for any reason. |
| Process |
Please allow
2-3 business days for the return to be processed and applied to
your original payment method. |
| Shipping |
There
are no refunds on shipping charges for any reason. If you qualified for free shipping and your order falls below $50.00 after a return, we will deduct $3.95 from your refund prior to application of the refund. We
will ship back exchanges at no cost to you. |
|
|
Security/Privacy
|
| Terms |
We do not
sell/rent/give any information you provide to us to third parties.
Basically we abide by the philosophy that if we do not want
it done to us, we do not do it to our customers. Shop
securely on our 128 bit encryption website. |
|
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